Privacy policy.

Who We Are

Colette Carfrae T/A Passionately Vital Wellness Clinic understands that your privacy is important to you and that you care about how your information is used and shared online. We respect and value the privacy of everyone who visits our site and will only collect and use information in ways that are useful to you and in a manner consistent with your rights and our obligations under the law.

This Policy applies to our use of any and all data collected by us in relation to your use of our Site. Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.

Definitions

“Account” means an account required to access and/or use certain areas and features of Our Site;

“Cookie” means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 12, below;]

“Our Site” means this website, passionatelyvitalwellness.com.au.

“Australian and EU Cookie Law” means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended in 2004, 2011 and 2015; and Privacy Act 1988 (Privacy Act) and Australian Privacty Principles (APPs)]

“We/Us/Our” means Colette Carfrae T/A Passionately Vital Wellness Clinic, ABN 55 800 947 695 registered in Australia, whose registered address is 221 University Way, Sippy Downs, QLD 4556 and whose main trading address is 221 University Way, Sippy Downs, QLD 4556.

What Information We Collect

Information That Is Provided to Us Directly By You

Examples include:

  • personal details such as your name, date of birth/age, gender, martial status, occupation or job title;

  • contact details such as your addresses, postcode, email addresses, mobile and landline phone numbers and fax numbers;

  • your health and lifestyle information including previous and current health and medical history, allergies, medications or current treatments, social history, family history and risk factors;

  • your payment information (e.g. your credit card details) if you purchase products and or services from us;

  • details of the products and services you have enquired about or purchased from us, together with any additional information needed to respond to your enquiries and deliver those products and services;

  • information you provide to us through customer surveys;

  • if you are an employee or prospective employee, information about your qualifications, skills and work experience; and

  • if you are a supplier or prospective supplier, information about your business skills, services, products and prices.

  • your browser session and geo-location data, device and network information, statistics on page views and sessions, acquisition sources, search queries and/or browsing behaviour;

  • information regarding your access and use of the Site, including through the use of Internet cookies, the type of browser you are using, your communications with the Site, the type of operating system you are using and the domain name of your Internet service provider;

  • additional personal information that you provide to us, directly or indirectly, through your use of our Site, associated applications, associated social media platforms and/or accounts from which you permit us to collect information; and

  • any other personal information requested by us and/or provided by you or a third party during our communications.

Ways in Which We Collect Your Personal Information

Examples include:

  • When you purchase a product or service from us, including without limitation via our Site, while attending our clinic or over the phone or internet;

  • When you make a booking for a consultation or other service we provide including in person, online or over the phone;

  • Before, after and during consultations (including express consultations if offered);

  • When you subscribe to our newsletter, mailing list or updates service;

  • When you attend a workshop, course, seminar, retreat or other event we host or present from time to time;

  • When you correspond with us on a social media platforms such as Facebook, LinkedIn, Instagram or similar sites;

  • When you contact us with a question, comment or inquiry;

  • When you provide information relating to your business; or

  • When you visit our website.

How We Use Your Information

We may collect, hold, use and disclose personal information for the following purposes:

  • to enable you to access and use our Site, associated applications and associated social media platforms;

  • to contact and communicate with you;

  • to provide specific services to you at your request;

  • for internal record keeping and administrative purposes;

  • for analytics, market research and business development, including to operate and improve our Site, associated applications and associated social media platforms;

  • to provide you with relevant news and updates about our services;

  • to comply with our legal obligations and resolve any disputes that we may have.

We use collected information in a number of ways, including to product and service order fulfilment, communicating about our products, services and offerings, processing responses to quizzes, forms and surveys, customer service, marketing and sales (including lead generation, market research, and managing advertising and marketing campaigns); optimising business operations.

The legal basis for processing your personal information as described above will be either your consent; execution of a contract with you or a relevant party; our legitimate business interests; or compliance with our legal requirements.

Disclosure of personal information to third parties

We may disclose personal information to:

  • people you authorise us to correspond with as reasonably required to carry out your instructions such as other medical practitioners and allied health professionals;

  • third parties, including agents or sub-contractors, who assist us in providing information, products or services to you specifically where we are arranging for you certain products and services that require disclosure of information to those third parties;

  • third party service providers for the purpose of enabling them to provide their services, including (without limitation) IT service providers, data storage, web-hosting and server providers, booking system providers, debt collectors, maintenance or problem-solving providers, marketing or advertising providers, professional advisors and payment systems operators;

  • credit reporting agencies, courts, tribunals and regulatory authorities, in the event you fail to pay for goods or services we have provided to you;

  • courts, tribunals, regulatory authorities and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights; and

  • third parties to collect and process data, such as Google Analytics or other relevant businesses.

By providing us with personal information, you consent to the disclosure of your personal information to third parties who reside outside Australia and acknowledge that we are not required to ensure that those third parties comply with Australian privacy laws.

The transmission of information via the internet or email is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your information transmitted through the Sites or over email; any transmission is at your own risk

How We Treat Personal Information That Is Also Sensitive Information

Sensitive information is a subset of personal information that is given a higher level of protection under the Australian Privacy Principles. Sensitive information means information relating to your racial or ethnic origin, political opinions, religion, trade union or other professional associations or memberships, philosophical beliefs, sexual orientation or practices, criminal records, health information, genetic information or biometric information. 

Information That Is Collected Automatically Via Tracking Technology

When you visit or access the Site, including our email communications, we use cookies, pixels, web beacons, tags, and other tracking technologies to collect information about your engagement, as well as your browsing and purchasing behaviour. These tracking technologies include:

Cookies: A cookie is a small amount of data that is sent to a website user’s browser from a Web server and is stored on the computer’s hard drive. We use non-identifying cookies to provide easier site navigation. Our Site can still be used if your browser is set to reject cookies. Our cookies do not generate personal data, do not read personal data from your machine and are never tied to anything that could be used to identify you. You can disable cookies at any time by changing your browser or device settings. Further information about how to disable cookies check your Internet browser provider’s website via your help screen. Information gathered through cookies may include the date and time of visits, the pages viewed, time spent at our site, and the websites visited just before and just after our own, as well as your IP address. We may expand the use of cookies and saved data as we add new features to our website or new products or services.

Web Beacons. We use web beacons and single-pixel GIFS to track and data for marketing purposes. We also may use third-party analytic tools like Google Analytics that employ cookies to collect information about your use of our Services.

We use these tracking technologies to deliver, measure, and improve our Site – whether accessed through a browser or a mobile device – in various ways. In particular, these technologies help make our Site easier to use, navigate and share, let us customise our Site to your interests; better understand you and how to deliver the best experience; present advertising based better tailored to your behaviour on our Site; render better customer service, and compile anonymous, aggregated information that allow us to better understand our customers and visitors.

You have a number of options to control or limit how we and our partners use cookies:
You can opt out of Google Analytics. For more information on opting out of being tracked by Google Analytics across all websites you use, visit this Google page: https://tools.google.com/dlpage/gaoptout.

To learn how to manage privacy and storage settings for Flash cookies, visit http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager07.html.

Additional information about deleting and blocking cookies can be found at http://www.allaboutcookies.org.

Additional information about advertisers’ use of cookies can be found at: European Interactive Digital Advertising Alliance http://www.youronlinechoices.eu/

Your Rights

Choice and consent: Please read this Privacy Policy carefully. By providing personal information to us, you consent to us collecting, holding, using and disclosing your personal information in accordance with this Privacy Policy. You do not have to provide personal information to us, however, if you do not, it may affect your use of this Site or the products and/or services offered on or through it.

Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this Privacy Policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.

Restrict: You may choose to restrict the collection or use of your personal information.  If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below.

Access: You may request details of the personal information that we hold about you.  An administrative fee may be payable for the provision of such information.  In certain circumstances, as set out in the Privacy Act 1988 (Cth), we may refuse to provide you with personal information that we hold about you.

Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading or out of date.

Complaints: If you believe that we have breached the Australian Privacy Principles and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint.

Unsubscribe: To unsubscribe from our e-mail database or opt-out of communications (including marketing communications), please contact us using the details below or opt-out using the opt-out facilities provided in the communication.

Changes and updates to this policy

Please revisit this page periodically to stay aware of any changes to this Policy, which we may update from time to time. If we modify the Policy, we will make it available here, and indicate the date of the latest revision. Your continued use of the Sites after the revised Policy has become effective indicates that you have read, understood and agreed to the current version of the Policy.

To contact us

colette@passionatelyvital.com.au